Return Policy
At Claire & Elise Boutique, we do everything we can to keep our customers satisfied. However, it may happen that you wish to return a product. This document clearly explains our return policy.
Conditions for Returns
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You may only request a return after physically receiving the item.
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Return shipping costs are entirely the responsibility of the customer, including international shipping fees.
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Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
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Trying on items is allowed, but wearing them is not.
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Returning products that were deliberately ordered in multiple sizes with the intent to return part of the order is not permitted.
Return Process
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Request your return by contacting info@claireandeliseboutique.com within 14 days of receiving your item.
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You will receive the return address of our supplier (located in China).
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Send the item back entirely at your own cost, including any customs duties or shipping fees.
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We always recommend using a shipping method with track & trace.
Refunds
Once the returned item has been received and approved based on its condition, the purchase amount will be refunded within 14 days using the original payment method.
Liability
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We are not responsible for lost parcels if the tracking information shows that the item was delivered to the address provided by the customer.
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If an incorrect address was entered, this is the customer’s responsibility.
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Address errors must be reported within 24 hours after placing the order.
Contact
For any questions regarding returns, please contact us at:
📧 info@claireandeliseboutique.com